CONTACT AND COMPLAINTS
Last updated: 30 September 2026
1. CONTACT THE COMPANY
The supplier of the services presented on cart-bc-ltd.com is 1609372 B.C. LTD. The owner is Isaiah David Walker. We provide one-off digital marketing projects for individuals and businesses in Canada and France.
Email: contact@cart-bc-ltd.com.
Postal address: 1609372 B.C. LTD, 3504 32 Street, Vernon, BC V1T 5N3, Canada.
Use these details for service questions, an existing project, an invoice, a cancellation, a withdrawal, a refund request or a complaint. You may write in English or French. The email and postal channels are available as alternatives to any website contact form; using a particular form is not a condition for sending a valid legal notice where the law permits another method.
2. ENQUIRIES BEFORE A PURCHASE
To discuss a project, explain your business or personal objective, the market you wish to reach and the type of assistance you need. A website address and a brief description of the expected deliverables can help us understand the request. Provide a way to reply and identify any important timing requirements.
An enquiry does not create a paid contract or authorize us to incur advertising costs. Before you accept a project, the offer should clearly identify its scope, price, currency, payment arrangements and delivery information. Ask for clarification if an item is unclear. Do not make a payment merely because you have sent a request for information.
3. HELP WITH AN EXISTING PROJECT
For an existing order, include the name used for the purchase and the project or invoice reference if available. Identify the particular question, deliverable or deadline involved. If you are writing on behalf of an organization, explain your role so we can confirm that information can appropriately be shared with you.
Access to a customer’s confidential project information may require proportionate verification. A person who knows a project name is not automatically authorized to receive its files or payment details. Verification should be limited to what is needed and should not create unnecessary obstacles to an ordinary service enquiry or the exercise of a legal right.
4. PAYMENT AND INVOICE QUESTIONS
Project payments are processed through Stripe. If you have a payment question, provide the amount, currency, approximate transaction date and invoice or payment reference. State whether the payment appears duplicated, incorrect, unsuccessful or unrecognized. These details normally allow a useful investigation without disclosing complete payment credentials.
Never email a full card number, card security code, account password or one-time authentication code. If a request appears suspicious, use the contact details published on this page to verify it. Stripe’s role concerns payment processing; we remain the contact for questions about our own project scope, delivery and refund obligations.
5. HOW TO MAKE A COMPLAINT
Send your complaint to contact@cart-bc-ltd.com or to our postal address. Describe what happened, when it happened and which service or communication is involved. Explain what you believe was agreed, how the situation differs and what outcome you are requesting. You may attach relevant correspondence, the accepted quotation, an invoice or a description of the disputed deliverable.
There is no charge for submitting a complaint to us. A special heading is not required, although marking the message “Complaint” can help identify its purpose. Avoid sending unrelated documents or personal information about third parties. If you do not have an order reference, provide enough alternative information to identify the relationship.
6. HOW A COMPLAINT IS REVIEWED
We review the accepted project documents, the communications relevant to the issue, the work supplied and the applicable legal obligations. If further information is necessary, we will explain what is needed and why. The aim is to identify the substance of the concern and the appropriate response, rather than require the customer to use technical or legal language.
A response should explain the findings and any proposed action. Depending on the issue, this may involve an explanation, correction, completion of work, payment adjustment, refund or another appropriate remedy. If an investigation requires further time, this does not suspend a legal refund obligation, extend a statutory response deadline or prevent the customer from pursuing another available route.
7. IF YOU DISAGREE WITH THE RESPONSE
You may reply explaining the part of the response you dispute and any relevant information that has not been considered. Refer to the previous correspondence so the issue can be reviewed coherently. A repeated complaint is not automatically rejected where it identifies new facts, an unresolved point or a possible legal error.
You are not required by this page to accept a proposed settlement, waive a statutory right or agree that an internal review is final. Any settlement must be clear about what is agreed. Our internal procedure does not impose mandatory private arbitration or an exclusive court outside the jurisdiction otherwise available to you.
8. WITHDRAWAL AND CANCELLATION NOTICES
If you wish to exercise a withdrawal right, state clearly that you are withdrawing and identify the service contract. French consumers purchasing qualifying distance services generally benefit from a fourteen-day withdrawal period. The Refund, Cancellation and Withdrawal Policy explains the calculation, early performance rules, reimbursement and a model notice.
Do not wait for the outcome of an ordinary complaint before sending a withdrawal notice if a deadline is approaching. You do not need to justify a withdrawal where the law allows it without a reason. Keep evidence of the notice. Our need to examine a request does not convert a timely notice into a late one.
For a commercial project cancellation or a service failure, explain the request so it can be assessed under the accepted offer and applicable law. These projects are one-off purchases rather than subscriptions. Paying an agreed project price in instalments does not create an automatically renewing service.
9. PRIVACY AND SECURITY CONCERNS
For access, correction, deletion or another personal-information request, email contact@cart-bc-ltd.com and describe the relationship or information concerned. The Privacy Policy explains relevant rights and procedures. You may use “Privacy” as the subject, but this is not mandatory. We may need proportionate verification before disclosing personal information.
For a suspected security issue, provide a concise description and the affected page or project. Do not attempt to obtain other users’ information, exploit a weakness beyond what is necessary to report it or include passwords in your message. Report information that allows the concern to be understood without creating a further exposure.
10. ACCESSIBILITY AND LANGUAGE ASSISTANCE
If a website feature or document is difficult to access, describe the difficulty and the information you need. You may request a readable text copy of legal information or project documents relating to your order. A failure in a website feature does not remove a right to contact us by another legally valid method.
English and French communications should be clear and consistent. If the versions of a policy appear to differ, identify the passage so the intended meaning can be clarified. A translation issue is not a basis for depriving a customer of mandatory language or consumer protections.
11. INDEPENDENT RIGHTS AND AUTHORITIES
Using our contact or complaints process does not prevent you from contacting a bank, payment provider, competent regulator, court or applicable dispute resolution body. The appropriate route depends on the country or province, the purpose of the purchase and the nature of the dispute. Each external body has its own powers, eligibility rules and deadlines.
For privacy matters, relevant authorities may include the Office of the Information and Privacy Commissioner for British Columbia, the Office of the Privacy Commissioner of Canada or the CNIL in France. Consumer matters may fall within the remit of Consumer Protection BC, the Quebec consumer protection authority or competent French consumer authorities. Naming an authority does not imply that it acts as our appointed mediator or can order every remedy requested.
Any statutory entitlement to consumer mediation remains unaffected. This page does not require you to give up that entitlement, and our internal review is not a substitute for an applicable independent procedure. Neither a complaint nor an informal discussion should be assumed to pause a limitation period unless the law or a valid agreement provides for that result.
12. RECORDS AND FOLLOW-UP
Keep a copy of your messages, the accepted offer, payment evidence, delivery records and any response received. When following up, refer to the original message and summarize the outstanding issue. This helps avoid inconsistent instructions and allows the relevant facts to be considered together.
Information supplied during a complaint is handled for the purpose of investigating the issue, communicating with you and meeting related legal obligations, as explained in the Privacy Policy. It should not include information unrelated to the complaint. For all correspondence, use contact@cart-bc-ltd.com or 1609372 B.C. LTD, 3504 32 Street, Vernon, BC V1T 5N3, Canada.