REFUND, CANCELLATION AND WITHDRAWAL POLICY
Last updated: 30 September 2026
1. WHO THIS POLICY CONCERNS
This policy concerns one-off digital marketing projects supplied by 1609372 B.C. LTD, owned by Isaiah David Walker, at 3504 32 Street, Vernon, BC V1T 5N3, Canada. Contact: contact@cart-bc-ltd.com. Read it with the accepted project offer and the Terms of Sale and Services.
An ordinary request to stop a project, a statutory withdrawal and a remedy for a service problem are different matters. The information below distinguishes them so that a customer can identify the appropriate request. Nothing in an agreed commercial policy removes a refund, cancellation or other remedy provided by mandatory law.
2. HOW TO SEND A REQUEST
Email contact@cart-bc-ltd.com or write to 1609372 B.C. LTD at the address above. Identify yourself, the project concerned and, if available, the order or invoice reference. Explain whether you are exercising a withdrawal right, cancelling work under the project agreement, reporting non-delivery or requesting a remedy for a service problem.
You do not need to use a particular subject line or legal expression if your intention is clear. A reason is not required where the law provides withdrawal without a reason. Keep a copy and evidence of sending. A statutory deadline is not extended while we review a request, and a timely notice is not made late merely because our reply arrives after the deadline.
3. PROJECT CANCELLATION OUTSIDE STATUTORY WITHDRAWAL
If you ask to stop a project outside a statutory right, the accepted offer and applicable law determine the financial consequences. Relevant matters include the work actually performed, what remains undelivered and any third-party costs expressly authorized. We will explain the basis for any amount said to be due and any resulting refund.
No general non-refundable rule is created by this policy. Calling a payment a deposit, paying in advance or describing work as customized does not by itself settle whether the amount may lawfully be retained. Additional cancellation charges cannot be introduced after the order has been accepted. Where the law gives a customer a right to terminate a service agreement subject to specified compensation rules, those rules prevail.
4. FRENCH CONSUMER WITHDRAWAL
A consumer in France who concludes a qualifying distance contract for services generally has fourteen days to withdraw without giving a reason. For a service contract, the period is calculated from conclusion of the contract under the applicable legal rules. The day of conclusion is not counted; applicable rules concerning the final day and non-working days remain available.
You can withdraw by sending a clear statement to the email or postal address above before the period expires. You may use the model notice below, but its use is optional. The legal online withdrawal facility, where required for an order concluded through an online interface, is an additional route and does not remove the ability to send another unequivocal statement.
If required information about withdrawal has not been supplied, the law can extend the period by up to twelve months beyond its original expiry. If the missing information is supplied during that extension, the applicable additional fourteen-day period runs from its receipt. A shortened commercial deadline cannot replace these rights.
5. WORK REQUESTED DURING THE WITHDRAWAL PERIOD
We may begin a consumer’s service during the withdrawal period only after obtaining the express request and information required by law. A general acceptance of the sales terms is not an automatic request for early performance. The record of the request must be kept on the medium required for the transaction.
If you then withdraw while the service is only partly performed, an amount proportionate to the service actually supplied may be payable only where the legal conditions are met. That amount is based on the agreed total price, or on the market value of what was supplied where the total price is excessive. Where the required request or information was not obtained, the law may prohibit a charge for early performance.
For a paid service, the withdrawal right is lost after full performance only when performance began with the necessary prior express consent and acknowledgment that full performance would end the right. Starting work alone does not end it. The fact that a marketing project is tailored to you does not automatically make it a personalized-goods exception.
6. REFUNDS FOLLOWING VALID WITHDRAWAL
For a valid French consumer withdrawal, reimbursement is made without undue delay and no later than fourteen days after we are informed of the decision, subject only to amounts that may lawfully be due for requested early performance. Reimbursement uses the original payment method unless another method is expressly agreed and creates no additional cost for the consumer.
A lawful monetary refund is not replaced by store credit without the customer’s agreement. We will identify any lawful deduction and the reason for it. A payment provider’s processing arrangements do not remove our responsibility to initiate reimbursement within the applicable deadline. Your bank may have a separate period before a refund appears in the account.
7. MODEL WITHDRAWAL NOTICE
Send this notice only if you wish to withdraw from a qualifying service contract.
To: 1609372 B.C. LTD, 3504 32 Street, Vernon, BC V1T 5N3, Canada; contact@cart-bc-ltd.com.
“I hereby give notice that I withdraw from my contract for the provision of the following service.”
In your message, identify the service and the date the contract was concluded, and provide the consumer’s name and address. State the date of the notice. If sending a paper notice, include the consumer’s signature. An order reference may help identify the purchase but is not essential where the contract can otherwise be identified. No signature is required merely because the notice is sent by email.
8. CANADIAN CUSTOMERS
Cancellation and refund rights in Canada depend on the applicable province, the nature of the purchase, the contract and the circumstances. This policy does not impose the French withdrawal framework on every Canadian transaction, and it does not suggest that the absence of a general change-of-mind right removes other statutory protections.
For covered British Columbia distance sales, missing required information, failure to provide the required contract copy or late supply may create cancellation rights. Where the relevant law requires a refund following statutory cancellation, the applicable refund deadline must be respected. Customers in other provinces, including Quebec, retain the rights applicable to their transactions. A project agreement cannot override protections that legislation makes mandatory.
9. NON-DELIVERY AND SERVICE PROBLEMS
If an agreed deliverable is missing, materially late or does not match the accepted scope, contact us with the relevant description and documents. We will assess the agreement, the work supplied and the remedy required by law. Depending on the circumstances, a remedy may involve completion, correction, a price adjustment, termination or reimbursement.
A disappointing campaign outcome is not automatically proof of defective work, but describing marketing results as uncertain does not excuse failure to provide what was promised. We will consider both the scope of our commitments and evidence of performance. You do not lose statutory remedies merely because the ordinary withdrawal period has expired.
10. ADVERTISING SPEND AND EXTERNAL COSTS
Our project fees must be distinguished from advertising spend or purchases from independent providers. If the customer pays a platform directly, that platform handles its own payment and refund process under the customer’s relationship with it. We can provide relevant information about our own role but cannot promise that an independent provider will issue a refund.
Where we receive money intended for an authorized external cost, we must account for it according to the agreement and applicable law. Unspent funds and amounts actually committed must be distinguished. Third-party expenses are not automatically excluded from a statutory refund; any retention requires a lawful basis. This policy does not authorize an external purchase that the customer did not approve.
11. PAYMENT ERRORS AND DISPUTES
Tell us if you suspect a duplicate, incorrect or unrecognized payment connected with a project. Provide the amount, date and invoice or payment reference where available. Do not send full card numbers or security codes. We will investigate the relevant records and arrange an appropriate correction when an error is established.
You may also contact your bank or payment provider under the rights and deadlines applicable to your payment method. Contacting us first is encouraged where useful but is not a condition that removes those rights. Any refund or adjustment already received must be taken into account to avoid duplicate recovery for the same amount.
12. RECORDS, COMPLAINTS AND CONTACT
Keep the accepted offer, payment confirmation, delivery messages and cancellation correspondence. If you disagree with a decision, explain the issue and the outcome you seek at contact@cart-bc-ltd.com. You retain access to competent courts, regulators and any applicable dispute resolution mechanism. Our complaints process does not shorten a statutory period.
This policy applies to the version supplied with the purchase. A later change does not retrospectively remove an existing right. Contact: 1609372 B.C. LTD, 3504 32 Street, Vernon, BC V1T 5N3, Canada; contact@cart-bc-ltd.com.