TERMS OF SALE AND SERVICES
Last updated: 30 September 2026
1. SUPPLIER AND SCOPE
The supplier is 1609372 B.C. LTD, owned by Isaiah David Walker, at 3504 32 Street, Vernon, BC V1T 5N3, Canada. Contact: contact@cart-bc-ltd.com. These terms govern one-off digital marketing projects purchased from the Company. They apply with the quotation, statement of work or order accepted for the project and the Refund, Cancellation and Withdrawal Policy.
Customers may be individuals or businesses. Consumer status depends on the purpose of the purchase and applicable law, not merely on whether an individual signs the order. Where a customer acts for an organization, that person must have authority to place the order. Mandatory consumer protections prevail over any inconsistent provision in the project documents.
2. PROJECT OFFER AND FORMATION
Before acceptance, the written offer must identify the services, main deliverables, price, currency, applicable taxes, payment arrangements and the delivery dates or arrangements applicable to the project. It must also identify material exclusions and any necessary customer inputs. An enquiry or initial discussion does not itself create a paid order.
A project is agreed when the parties have accepted the relevant written offer through the acceptance method stated in that offer. The customer must have an opportunity to review the terms and correct order information before becoming bound. Payment authorization must relate to an identified project and amount. A charge does not authorize unspecified additional work.
The accepted documents and legally required confirmation are to be provided in a form the customer can retain. A specific agreed provision may clarify these general terms, but cannot remove mandatory rights. If documents appear inconsistent, contact us before acceptance so the intended scope and price can be clarified in writing.
3. WHAT THE SERVICE INCLUDES
The agreed scope may concern advertising strategy, search visibility, analytics, conversion measurement, campaign recommendations or reputation-related work. Only the services expressly included in the project are purchased. Access to a website, an initial review or a general service description does not include unlimited revisions, ongoing monitoring or future campaign management.
Marketing work involves professional effort and agreed deliverables. Results also depend on the customer’s offer, market conditions, competition, available budget and third-party systems. We do not promise a particular commercial outcome unless a specific, lawful commitment is expressly included in the accepted offer. This does not reduce our obligation to exercise the care and skill required by law or supply work conforming to the agreement.
4. PRICES, TAXES AND ADVERTISING BUDGET
The agreed price and currency must be stated before the order is accepted. The total payable by a consumer must include applicable charges that can be calculated in advance, with legally required information about any amount that cannot yet be determined. A symbol alone must not leave the customer uncertain whether a price is in Canadian dollars or euros.
Our service fee and advertising expenditure are separate concepts. The offer must explain whether advertising spend is included, additional or paid directly to a platform. We may not commit the customer to an additional media budget, platform purchase or third-party expense without authorization. A project description is not permission to charge an unlimited amount.
5. PAYMENT THROUGH STRIPE
Project payments are processed through Stripe using the payment arrangements stated in the offer or order. Any deposit, instalment or balance must be identified before acceptance. Instalments for a one-off project do not turn it into a subscription. No automatic renewal or recurring service is created by these terms.
If a payment fails or appears incorrect, contact us so the relevant transaction can be checked. We may request the invoice reference, transaction date and amount, but do not send full card details or security codes by email. Where non-payment affects agreed delivery, we will explain the issue and seek a reasonable resolution before suspending work, except where an immediate lawful response is required.
6. CUSTOMER INPUT AND AUTHORIZATIONS
The customer must supply the agreed information, approvals and access necessary for the project. Materials should be accurate and supplied with the rights and permissions needed for their intended use. The customer must identify restrictions affecting advertisements, claims, audience data, trademarks or regulated activities.
Account access should use appropriate delegated permissions where possible. Ownership of an account is not transferred merely because access is granted. Neither party should request unnecessary access to unrelated systems. If missing information or approval affects delivery, we will identify the issue and discuss a revised timetable; a delay does not automatically permit additional fees.
7. DELIVERY, REVIEW AND CHANGES
Deliverables are supplied through the method and according to the schedule agreed for the project. A deadline expressly agreed as essential must be treated accordingly. If a material delay becomes apparent, we will inform the customer and discuss an appropriate remedy without limiting statutory rights relating to late or missing performance.
The customer should identify any apparent failure to meet the agreed scope with enough detail to allow investigation. Silence is not an automatic waiver of defects or legal remedies. Requests outside the agreed scope require a separate written agreement addressing the additional work, price and any timing change before that work is charged.
8. THIRD-PARTY PLATFORMS
Search engines, advertising platforms and other independent services control their own policies, systems and decisions. Account reviews, algorithm changes and advertising rejection can affect a project. We will distinguish our own deliverables from actions controlled by an external provider and explain material known dependencies in the project offer.
A third-party decision does not automatically excuse a failure in our own work. Equally, hiring us does not guarantee that a platform will approve an advertisement, maintain an account or achieve a particular reach. Separate third-party terms apply where the customer contracts directly with that provider.
9. OWNERSHIP AND CONFIDENTIALITY
Each party retains rights in materials it owned before the project. The offer should identify the rights supplied with a deliverable, including any license or assignment, any conditions linked to payment and any third-party restrictions. Merely viewing the website or paying an unspecified amount does not determine ownership of every tool or method used in the work.
Information supplied for a project must be used for its authorized purpose and shared only as necessary for performance or another lawful reason. Customer materials are not automatically authorized for public case studies or advertising. Any proposed public identification of a customer or disclosure of confidential results requires the necessary permission.
10. PERSONAL INFORMATION
The Privacy Policy describes processing for our own customer administration. If a project requires processing personal information on a customer’s behalf, the parties must establish their roles and any required processing agreement before the relevant activity. These terms are not an instruction to upload customer lists or sensitive data without an agreed lawful purpose and appropriate protections.
Each party remains responsible for obligations applicable to its own activity, including the accuracy of notices, lawful data collection and required authorizations. The allocation of tasks must be explicit where we assist with tracking or marketing tools.
11. CANCELLATION AND WITHDRAWAL
The Refund, Cancellation and Withdrawal Policy forms part of the information provided for a purchase. Statutory rights take priority over any commercial cancellation condition. A French consumer purchasing a distance service generally has a fourteen-day withdrawal period, subject to the applicable rules described in that policy.
Beginning work before the period ends requires the necessary express request; accepting these general terms alone does not supply that request. A service being tailored to a customer is not, by itself, a reason to remove the withdrawal right. No subscription cancellation procedure is needed for these one-off projects, but project cancellation and statutory withdrawal remain distinct rights.
12. LIABILITY AND DISPUTES
Each party is responsible as provided by applicable law for its obligations and conduct. These terms do not exclude liability for fraud, intentional misconduct or any liability that cannot lawfully be excluded. They do not impose a blanket exclusion of responsibility for poor performance, erase statutory remedies or require a consumer to indemnify us for our own wrongdoing.
Please address complaints to contact@cart-bc-ltd.com with the project reference and the remedy sought. An attempt to resolve a complaint directly is not a waiver of court access, regulatory complaints or payment dispute rights. No mandatory private arbitration or exclusive foreign court requirement is imposed by these terms.
13. LAW, LANGUAGE AND CHANGES
Our business is established in British Columbia. Applicable law is determined by the relevant rules, including rules protecting consumers in their country or province of residence. No provision deprives a French or Canadian consumer of protections that cannot lawfully be waived. The competent court is determined under the applicable jurisdiction rules.
English and French versions are available. No language version is given automatic priority over mandatory language or consumer protections. The version supplied for an order and the accepted project documents govern that order. A later website update does not retrospectively change an agreed project. Contact: contact@cart-bc-ltd.com.